Help & FAQ

Shipping
When can I expect to receive my Glossier package— are there currently processing or shipping delays?
We offer multiple shipping speeds that vary across countries because sometimes you can wait, and sometimes you can’t.

For all locations, please allow 1-3 business days for us to receive and process your order—you’ll get a shipment notification email with a tracking number as soon as your package ships.

You can find information on UK shipping here and International shipping to all other locations here.

7-10 business days

Standard: ($5.95, or free when you spend $40 or more, after promotions)

Additionally, you can find a full list of our international shipping locations and shipping timeframes here

Where does Glossier ship?
Glossier currently ships to the 50 states and Puerto Rico as well as over 180 countries around the world.

Still not seeing Glossier where you live? Tag us @Glossier to let us know!

Are taxes and duties included in my order total?
We know taxes and duties can be confusing! For details on how duties, taxes, or related fees are handled for our international shipping locations, please visit our International Page.

For orders going to the European Union, Mexico, Australia and New Zealand, all prices shown are inclusive of import duties and taxes. We collect the amount for tax and duty at checkout and our international fulfillment service provider will pay them when your order is cleared through customs (you won’t need to pay anything extra when your package is delivered).

For all other countries, duties & taxes will be automatically calculated and displayed during checkout. Depending on the country, you will have the option to choose DDP (Delivery Duty Paid) or DPU (Delivery at Place Unloaded).

Please note that if DPU is selected, you will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.

We may also collect relevant taxes and duties on international orders, depending on your destination country.

If you have any questions or think you have been incorrectly charged, please email us at [email protected] and we can help!

Do you ship to PO Boxes?
We can! However, we can only ship to PO Boxes with Standard shipping.

My tracking details aren’t working, Can you help?
We got you! Sometimes, the carrier takes 1–2 business days to register your shipment status, so we recommend allowing 48 hours for the tracking details to update. That said, if your tracking number isn’t updating or working at all, please reach out to us via [email protected]. We’re always here to help!

For International processing and shipping times, visit our International Page.

How can I edit my shipping address?
While we can’t make changes to orders already placed, you can always cancel and re-order within 1 hour right in your account on glossierrs.shop! Just head to your Order History and click on the order you’d like to cancel. If it’s been more than one hour since you placed your order, please email [email protected].

Are there limitations/restrictions with shipping certain products to my country?
In the US, fragrance is considered a Hazardous Material. This means that the U.S. Department of Transportation requires ground-only shipment due to air shipment restrictions and regulations. Unfortunately, this means any liquid fragrance cannot be shipped to Alaska, Hawaii, U.S. Territories, PO Boxes, or APO/ FPO addresses. All domestic orders containing fragrance must be shipped via standard ground shipping methods and cannot be shipped via expedited shipping methods.

Due to international shipping restrictions, alcohol-based fragrance products are unable to be shipped to certain countries or may be required to be shipped express (and may incur additional fees or a free shipping threshold). Please reach out to [email protected] if you have any questions about shipping restrictions.

For details on restricted shipping items in International locations please visit our International Page.

Products
How can I find out more information about a product?
You can learn all about our products on their individual product pages on glossierrs.shop. If you have any other questions or thoughts, we’d love to chat! You can reach our team by emailing [email protected].

Are Glossier products suitable for my skin type?
Our products are dermatologist-tested and formulated for all skin types! If you have questions about a specific product, and your specific skin type, reach out to us at [email protected]. We’d love to help you create a routine that works best for you!

Are Glossier products pregnancy-safe?
If pregnant or breastfeeding, we always recommend bringing the ingredient list to your doctor for any product you’d like to try, before adding it to your routine. Full ingredient lists for each product can be found on glossierrs.shop.

Are Glossier products cruelty-free?
We’re committed to being cruelty-free: this means we do not test on animals at any stage of product development, and we will only work with vendors who uphold the same standards. We are proud to share that our products are certified cruelty-free by Leaping Bunny, the only internationally recognized certification organization for cruelty-free companies. Being Leaping Bunny certified also means we’ll have regular independent audits to ensure we’re compliant 🐇

Are Glossier products vegan?
We have many vegan products! For more details on a specific product, check out the “Good to know” section on each product page on glossierrs.shop. We’re also always happy to help at [email protected].

Can I sell Glossier products in my own store?
Your purchase of Glossier products is only for your personal use, and we are not looking for additional wholesale partnerships at the moment. By purchasing Glossier products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.