Returns & Exchanges
What’s your return policy?
All returns must be requested within 30 days of receiving the order. The original order number must be provided to place a return, and you will be refunded in full to your original form of payment (with the exception of in-store cash purchases, which will be refunded with store credit), excluding the cost of delivery, except where otherwise required by law. You will also have the opportunity to choose to receive a refund in the form of a Glossier gift card if you use our self-service returns process. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid. Please note, sweatshirts, merchandise, engraved items, and gift cards are final sale.
We are unable to accept returns or exchanges for all products purchased through our wholesale partners, including Sephora, Space NK, and Mecca. Please visit the wholesaler’s website or store for assistance.
How do I place a return or exchange?
You can complete a return online here (make sure you have your original order number handy!) For UK or International returns, please reach out to us at [email protected].
The self-service return portal will allow you to leave feedback on the product and select whether you’d like to receive a refund back to your original form of payment or via a Glossier gift card.
If you receive a notification that your order is not eligible for an online return, please reach out to us at [email protected] or visit one of our stores with your order number and the products you’d like to return or exchange, and we’re happy to help.
How long does it take to receive a refund?
Credit card refunds usually take 5–10 business days to appear on your statement. Gift card refunds will be available right away on your original gift card.
What should I do if I receive the wrong product?
You can use our online portal here, or email [email protected] with your order number, and we’re happy to help!
Can I return a product I received as a gift?
If you were gifted Glossier but it isn’t what you had in mind, you can return your items for store credit. Please reach out to [email protected] or visit one of our stores with the gifter’s first and last name, email address, and the products you’d like to return or exchange (the gifter won’t be notified of any changes). Once we’ve located the original order, we’ll take care of the rest!
How do I return a product I purchased from Glossier’s TikTok Shop?
You can start the return process directly in TikTok! Just head to the “Orders” section under “Shop” in TikTok and click on “Return/Refund.”