International
International Shipping & Returns
International customers can browse and shop our website in their local currency by selecting their country from the dropdown menu in the main navigation. Please note the table below reflects the average transit time but it may slightly vary at checkout based on a dynamic business day calculation.
| Country | Standard Transit Time (Business days after order placed) | Standard Shipping Fees | Express Transit Time (Business days after order placed) | Express Shipping Fees | Duty and Sales Tax |
|---|---|---|---|---|---|
| Australia | 11–17 | $16 AUD or free on orders $110 AUD+ | 7–9 | $35 or free on orders AU$210+ | Included |
| Austria | 8–11 | 10€ or free on orders 65€+ | 5–8 | 20€ or free on orders 130€+ | Included |
| Belgium | 8–12 | 10€ or free on orders 65€+ | 5–6 | 20€ or free on orders 130€+ | Not included – payable at checkout |
| Canada | 8–12 | $8 CAD or free on orders $60 CAD+ | Standard only | Standard only | Partially included |
| Norway | Express only | Express only | 4–5 | 290kr or free on orders 1,445kr+ | Included |
| Denmark | 8–18 | 75kr or free on orders 480kr+ | 4–6 | 149kr or free on orders 965kr+ | Included |
| France | 8–12 | 10€ or free on orders 65€+ | 5–6 | 20€ or free on orders 130€+ | Included |
| Germany | 8–12 | 10€ or free on orders 65€+ | 5–6 | 20€ or free on orders 130€+ | Included |
| Mexico | 9–22 | MX$352 or free on orders MX$1,320+ | Standard only | Standard only | Included |
| Ireland | 8–12 | 10€ or free on orders 65€+ | 4–5 | 20€ or free on orders 130€+ | Included |
| Netherlands | — | 10€ or free on orders 65€+ | 5–7 | 20€ or free on orders 125€+ | Not included – payable at checkout |
| Italy | 8–17 | 10€ or free on orders 65€+ | 5–6 | 20€ or free on orders 130€+ | Included |
| Philippines | Express only | Express only | 7–8 | 1,397₱ or free on orders 7,695₱+ | Optional |
| Poland | 7–11 | 46zł or free on orders 320zł+ | 5–8 | 115zł or free on orders 590zł+ | Included |
| Singapore | Express only | Express only | 6–7 | 34$ or free on orders 185$+ | Included |
| South Korea | Express only | Express only | 5–6 | ₩29,340 or free on orders ₩180,035+ | Not included – payable at checkout |
| Spain | 8–12 | 10€ or free on orders 65€+ | Standard only | Standard only | Included |
| Sweden | — | Express only | 4–5 | 239kr or free on orders 900kr+ | Included |
| Switzerland | Express only | Express only | 5–6 | 20fr or free on orders 125fr+ | Included |
| United Arab Emirates | Express only | Express only | 4–5 | AED136 or free on orders AED495+ | Included |
| Rest of World | 10–11 | Fees apply | 8–9 | Fees apply | Not included – payable at checkout |
Are there limitations/restrictions with shipping certain products to my country?
Depending on your location, there may be restrictions to products that can be shipped to your location. For example, alcohol-based fragrance products are unable to be shipped to certain countries or may be required to be shipped express (and may incur additional fees or a free shipping threshold.) Please reach out to [email protected] if you have any questions about shipping restrictions.
What’s your return policy?
All returns must be processed within 30 days of receiving the order. The original order number must be provided to place a return, and you will be refunded in full to your original form of payment, excluding the cost of delivery except where otherwise required by law. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid. Please note, gift cards and Glossier Goods are final sale.
How do I place a return or exchange?
For international returns, please reach out to [email protected] with your order number and the products you’d like to exchange or return, and we’ll take care of the rest. Please note all returns must be initiated within 30 days of receiving the order.
How do I exercise my EU right of withdrawal?
As of June 19, 2026 the EU Right of Withdrawal gives individuals in the EU the right to withdraw from most online purchases within 14 days of delivery – no reason needed. You can also withdraw before your order has been shipped by contacting our Customer Support Team at [email protected].
To submit your withdrawal request for a fulfilled order, follow this link and enter your order ID and email address. After that, you’ll receive an email confirmation, and once you return the goods (as applicable), a full refund will be processed within 14 days.
Please note: Some items are not eligible for withdrawal, including personalized goods like engraved Glossier You bottles, and sealed hygiene products that have been opened. For a list of sealed products, please contact us at [email protected].
How long does it take to receive a refund?
Credit card refunds usually take 5–10 business days to appear on your statement.
What should I do if I receive the wrong product?
Just email [email protected] with your order number and the product you are referring to, and we’re happy to help!
Can I return a product I received as a gift?
If you were gifted Glossier but it isn’t what you had in mind, you can return your items for store credit. Please reach out to [email protected](or visit one of our stores) with the gifter’s first and last name, email address, and the products you’d like to return or exchange (the gifter won’t be notified of any changes).
Can I purchase an international order for a Gift Card on glossierrs.shop?
At this time, Glossier Gift Cards are only available for purchase on our US and UK sites.